October 9, 2010 by USA Post
Verizon Refund, Verizon has agreed to pay 90 million to customers who have incurred costs of erroneous data in the past three years. But what can users affected to ensure they actually receive their money? In theory, nothing. The company says it is currently going through its database to find users who need to receive refunds, which seems to appear in the form of credits on their next monthly phone bill. Former clients, meanwhile, will receive a refund check by mail.
Some, however, cannot be very willing to trust the accounting practices of a company, which has failed, and 90 million dollars in data charges frivolous. At this point, Verizon has said only that “provide further guidance” for customers who feel aggrieved, but said “orientation” may be nothing more than another number customer service.
For the moment, then, the New York Times recommends that you start to lag behind your old phone bills and looking for all costs of suspicious data that Verizon may have missed. It may take some extra work for the legs, but it could very well lead to extra spending cash. And, given the kind of pressure that the FCC has placed on Verizon recently, probably in the interest of the telecommunications company to ensure that every customer gets his fair share injured.
“We are pleased to see Verizon has agreed to reimburse its clients, finally,” the FCC said in written statement. “But questions remain as to why it took two years to pay Verizon to its customers and therefore greater disclosure and other relief does not come much, much sooner.”
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