Undercover Boss Checkers
February 21, 2012 by staff
Undercover Boss Checkers, “Undercover Boss” had a first this weekend: boss Rick Silva actually shut down one of his own restaurants.
The CEO of Checkers and Rally’s drive-through restaurants had a shock when he visited a shop in Florida. The manager there was demanding and yelling at employees. At one point, one employee told Silva that being yelled at repeatedly made him “feel worthless.”
That’s when Silva decided to intervene, pulling the manager aside to question his method. When asked why he yelled at employees, manager Stevens explained, “You have to run them, not let them run you. If I don’t scream at them, they don’t listen to me.”
Silva then made the decision to shut down the restaurant to give his employees the proper training, which nearly all of them were lacking. As it turned out, Stevens was only halfway through assistant manager training before being put into the role of manager.
When the employees learned of the closure, they panicked and expressed concern for their jobs.
Silva reassured them, though, that they would be compensated and still be employed throughout their training. At the end of the episode, Silva confirmed that Stevens was being retrained under the company’s new guideline of respect for all employees.
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