July 11, 2010 by Post Team
NCESC:THE NC Employment Security Commission (NCESC) has canceled the fees had baffled some clients and others to shake their access unemployment benefits via debit card, the agency announced Wednesday, July 7. It was the extra money they had to pay out of pocket.
The Committee said that his contract reworked for cards affiliated with Texas-based Computer Services Inc., which administers the program, and Wells Fargo, negotiations to eliminate fees for everything from the withdrawal of balance inquiries.
“This new contract will have more money available for our customers to meet their daily needs and will help prevent frustrating situations – both holders of debit cards and the staff of CES, which won in the past, dissatisfied customer calls with rate situation, “ESC Chairman Lynn Holmes said in a statement.
According to reports, the fee structure most of the past allowed customers to avoid paying more as the online control of the card balance. Withdrawals were free with a purchase at most merchants that offer cash back operations. But asking about the ATM card balances at a cost of 50 cents and withdraw money from ATMs after two withdrawals per month at a cost of $ 1.50.
Now, after some modifications in favor of the customers have unlimited free withdrawals at ATMs network – over 600 ATMs at Wells Fargo or Wachovia statewide.
This new regime will take effect on 1 September. Customers will receive phone, email or text message alerts when the balance falls below a preset amount. Customers can be notified when deposits are made.
In addition, balance inquiries at ATMs in the network are free and unlimited. Free phone consultations are also compared with 35 cents in the past after the fifth call. Also, customers are now allowed one free replacement card per year, versus $ 5 each in the past.
The new customer service functions are also part of the review of the contract, CES, he said.
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