Dell Financial Services Payment Center
January 8, 2011 by staff
Dell Financial Services Payment Center, (AFP) – Toyota and BP have joined a cast of familiar airlines, banks and telecommunications providers as the most hated companies in the United States, according to a poll released Thursday.
The list of 15 “most hated American companies in 2010,” compiled by the site 24/7WallSt is dominated by technology companies, which rank poorly in the index of the survey polls customers and employees, stock market performance and coverage.
AT & T $ is on the list for unparalleled service, Dell’s online store for shabby and laptops is fragile, satellite provider Dish Network features on the list after a third of customers described their service as poor.
DirecTV rival Dish Network have also been included for gouging perceived through automatic contract extensions, cancellation fees and 480-dollar.
Finnish Nokia, the world’s largest mobile phone company, has seen his star fade due to customer complaints and a poor ranking for design.
According to David VanAmburg of the American Customer Satisfaction Index, the frustration of these companies comes from a blend of technology and dependence teething problems on consumer gadgets.
“Reliability is not yet perfect or near perfect. Many people set the bar very high, “you give me that thing really newfangled high-tech and now I hope it works all the time,” he said.
VanAmburg but said that customers should understand that wireless networks or digital TV feeds are more akin to glitch plagued by early telephone networks.
“When we reach 30, 40, 50, it will just be standard: each digital services in their home and they work all the time but we’re not there yet.”
Part of the frustration comes from the addiction, he added. “We rely on tech and we rely on it as we are very frustrated when it does not work”
But the study said consumers could also find out anxieties.
McDonald’s, described by the authors as “poster child for unhealthy foods in America,” is “among the companies most severely criticized,” which earned him an appearance on the list according to the site.
Some companies on the list for obvious reasons.
Toyota, once the gold standard of automotive quality, made the list thanks to the recall of 10 million vehicles worldwide over safety concerns.
BP’s reputation has been battered by the massive oil spill in the Gulf Coast, which saw his former boss Tony Hayward publicly reprimanded for asking that he wanted to put his life at the height of the crisis.
Not surprisingly, financial institutions Citigroup and Bank of America, still reviled for asking taxpayers to bail out after helping plunge the world economy into recession, are also available.
The ranking comes just weeks after U.S. airports have been paralyzed by the snow, but even during sunny American Airlines, said customer service is terrible and a poor record in time of departure runway.
Competitors United Airlines was entered after the last entry on the American Customer Satisfaction Index and a satisfaction rating of 2.1 out of five employees.
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