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Citizens Bank website is down

October 14, 2011 by staff 

Citizens Bank website is downCitizens Bank website is down, Citizens Bank is recognizing that your site is down and customers can not see account information online, but customers say the problem is bigger than that.

The first calls came in reporting problems on the Fox 29 News around 9:20 am

A Citizens Bank spokesman said the website has been reduced data processing last night and will be back until 10 pm Friday. The spokesman said the bank was not hacked.

But customers, he said the problem seems to be affecting over-the-phone banking, too. Some say it has a message stating that “your account information is temporarily unavailable” when calling in

The problem is to create real headaches for those who are waiting for paychecks and direct deposit with the intention to pay some bills.

In the “Citizens Bank Online”, a message says that the site “is temporarily unavailable.”

“We regret that the Citizens Bank Online is not available at this time,” says the message. “You can be sure we are taking all measures to make online banking available as soon as possible and that all scheduled operations will be treated in time. Again, we apologize for the inconvenience. Thanks.”

In some parts of the country, customers have reported that ATMs do not work and can not withdraw cash, including bank branches.

The bank account Twitter, @ ? CitizensBank, is responding to customer complaints, answering: “I am sorry for your experience. We are aware of the problem and working to fix it. Thanks for your patience!”

Around 11:30 am, spokeswoman Sylvia Bronner Citizens Bank called Fox 29, said: “We have identified a technical problem and are working to restore service as soon as possible. We apologize for the inconvenience, thanks to our customers for his patience, and ask us again today. “

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