September 15, 2010 by staff
Chase has 16.5 million customers who bank online and many are increasingly frustrated with the lack of information and the duration of this interruption.
JPMorgan Chase & Co. cut confirmed this morning with a message posted on the website. It seems that the problem began during the night, and the company is working to resolve it, said spokesman Tom Kelly.
So what went wrong? A BusinessWeek story cites Bloomberg Chase spokesman, Tom Kelly, saying the bank is working to solve a “technical” problem that is not explained. In a telephone interview, Kelly did not expand on that or provide a description of operating room time to return.
ATMs in the Chase, the second largest bank, were not affected. The bank’s telephone banking service is also operating normally.
The bank asks its customers to do transactions at a branch or by phone at 1-800-935-9935. A recording at that phone number tells callers to expect a long wait to talk to a banker.
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