Carrier Deletes Dad’s Cherished Voicemails

March 23, 2012 by staff 

Carrier Deletes Dad’s Cherished Voicemails, For 51-year-old Faron Butler, the thing he cherished most after his daughter’s death was being able to hear her voice. “Every time I had a bad day or just wanted to listen to her I’d go through my old voicemails,” Butler told through tears. “I had one that I’d play over and over again. She’d be saying ‘Daddy, I love you and I miss you.’”

He said he was shocked when a few weeks ago he went to hear that familiar voice, only to find out the voicemail had been erased. “I was going through my messages after a friend called me and was stunned when it said ‘no saved messages.’ I mean, my heart just stopped. It tears me up,” Butler said.

Butler’s daughter Rhema was 12 years old when she was diagnosed with desmoplastic cancer. She died two years later, on June 6, 2011. Butler, who lives in Elma, Washington and has two other children, says he was offered a free trial of T-Mobile’s “voice-to-text” service when Rehema’s messages were deleted without warning. He says he called the company, asking them to recover the voicemails.

T-Mobile told Butler there was no way to get them back.  “They should have warned me, or I would have never ever done it,” Butler said. “Just complete negligence on their part.”

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