October 13, 2011 by staff
Research in Motion (RIM) – the company behind the smartphone – has attracted widespread anger after millions of people were without access to email, surf the Internet or use the BlackBerry Messenger service, after the trouble began on Monday .
But despite the obvious improvements in service, RIM founder and co-CEO Mike Lazaridis, said he still could not give an estimated time of full recovery to the BlackBerry.
Speaking in a video posted on YouTube, Mr. Lazaridis said: “I would give an estimated time of full recovery of the world, but I can not do this with certainty at this time.
“For those of you concerned I know this is very frustrating. We are doing everything possible to restore normal levels of service and we are working tirelessly to restore confidence in us.”
The company had previously insisted that he was working “day and night” to return to normal service and that there had been “significant” improvements.
In a statement on Thursday morning, said, “from 6 am EDT today, all services across Europe, Middle East and Africa, and India, have been operating with a significant improvement continue to monitor the situation 24 / 7 to ensure in progress. stability. Thank you for your patience. ”
BlackBerry service problems started at around 11 on Monday. RIM initially gave the nod on the morning of Tuesday, but was later forced to admit in a recorded message that was experiencing a “service” problem I was having an impact on subscribers in Europe, Middle East, Africa, India and some regional carriers in Latin America.
The initial hiccup was caused as reported in the UK hub of the company in Slough. On Tuesday night, RIM attributes his problems to a “core switch failure” in its infrastructure and users said it was working to remove a “large collection” of data.
In a press conference on Wednesday night, RIM’s chief technology officer, David Yach upheld the initial switch happened in one of the company sites in Europe, but refused to engage in the exact place or total number of people who may have had problems.
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