April 24, 2011 by staff
The government wants to change that, the fight against two of the biggest complaints about the airline industry – bad service and the explosion of charges – at a time. Major airlines, who collect and 3.3 million dollars in baggage fees each year, are opposed.
The burden for airlines and 15 to 35 and to check a bag, and 20 to 45 and to check a second and the third and beyond. Most airlines do not provide a refund, even if it takes days to return the suitcase of a passenger. They say the rule would raise prices for everyone.
“I’m going to pay and 25 to deliver the bag to its destination X, should be there waiting,” says Joseph S. Rosenberg, of Roanoke, Virginia, who had to buy a suit late this week after an airline lost his bag on a flight to a business meeting.
“You must return the service failure rate,” says Rosenberg, whose luggage arrived after the meeting.
Transportation Secretary Ray LaHood has implemented a series of rules designed to protect passengers. Last year, the government limited the number of passengers can sit long in the aircraft during ground delays of three hours.
Now the Department of Transportation wants to make pay airline passengers more when they’re bumped off your flight, allow passengers to cancel reservations within 24 hours of reservation without penalty and require better disclosure of fees and surcharges.
Under current rules, if your luggage is missing or is damaged, passengers can request a refund by as part of its property loss claim. But if there is more than a bag of delay, passengers are out of luck.
Two airlines offer a credit – but not a cash refund. Alaska Airlines offers one and credit for future travel or 2,000 frequent flyer miles if your luggage is not in the claim area minutes after the aircraft parks at the door. Delta offers credit and 25 per bag if it does not arrive within 12 hours. Both airlines require a claim form.
The airlines prefer the provision of vouchers instead of cash. The credit means that a passenger or bring them additional business or simply redeem the voucher, which costs the airline nothing.
Airlines often offer coupons when looking for volunteers to give up seats on overbooked flights.
U.S. Airlines lost bags at half the rate it did in 2007, before application to revise the rates of baggage. People carry in their bags, making the job easier airlines. However, last year, more than million bags did not arrive on the same flight as its owner.
“Passengers are paying, and 25 for their carrier bags but are not getting any better service. The airlines are only used as a way to increase revenue,” says Nick Gates, who oversees products SITA baggage, a provider of aviation technology.
John Thomas, head of global aviation LEK Consulting, agrees. Now that airlines make money with luggage, he says, can justify spending money to improve technology for monitoring and managing stock more efficiently.
Thomas says the costs of airlines and 15 to 20 and the bag to cover fuel costs and management. A bag of delay costs an average of 100 and to return to its owner, says Gates.
New DOT rule – expected to be released later this month – which requires airlines to refund the fee if the bag is lost or not delivered in a “timely.” Exactly what “appropriate” means to be determined. When the Department of Transportation asked for public comment, a suggestion is that a stock be considered late if not delivered within two hours of the arrival of the passenger.
The Air Transport Association of America, which represents most major airlines, the Transportation Department said that if the fees in baggage – and if they return – a point of competition is best left to the market. Automatic refunds, the group says, will increase costs and lead to higher prices for all passengers.
However, the American Society of Travel Agents of the Department of Transportation said that because regular airlines charge for checked baggage, “is reasonable,” that passengers are offered a refund for delayed bags.
“In the absence of such a requirement,” the group says, “there is few incentives to ensure timely delivery.”
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