January 10, 2011 by staff
Atlanta Weather, (AP) – As a snowstorm started up the East Coast, airlines have been staffing call centers and taking other steps to improve their performance during the snow storm the week of Christmas.
Some airlines began canceling flights and announce political liberal ticket change Monday.
AirTran Airways canceled all flights on Monday and in Atlanta, and Delta cleaned quarter of its schedule as sleet snarled operations at Atlanta Hartsfield-Jackson airport, the busiest airport in the country.
AirTran said the rest of its network operating normally. He said the stranded passengers could rebook on flights from Tuesday to Thursday.
By midmorning, Delta had canceled more than 1,450 flights, including Delta Connection regional affiliate. That followed the cancellation of about 500 flights on Sunday. Delta said that affected customers could rebook without paying.
One passenger had complaints after big East Coast storm last month was the inability to achieve the airlines on the phone to postpone travel. In this spirit, Delta tweeted Monday that it has provided call center, adding that the call volume was “very high” because of the time in Atlanta and the Northeast.
JetBlue Airways, in a move likely to become standard in the industry, said it would waive change fees and fare differences for passengers to reschedule travel planned for Wednesday at 14 East Coast airports in Charlotte, NC North, Boston and including all major airports in New York City region.
The end of the December storm closed airports in New York and caused U.S. airlines to cancel more than 10,000 flights. Delta Air Lines Inc. said that the storm will be cut and 45 million profit in the fourth quarter, and the United Continental Holdings Inc. has put its losses related to weather and 10 million.
Copyright © 2011 The Associated Press. All rights reserved.
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