Airlines & Satisfaction Ratings
May 11, 2011 by USA Post
U.S. Airways landed at the bottom of the list for overall satisfaction, also receiving the lowest marks for cabin service crew. The airline also ranks last in 2007 when the last Consumer Reports rankings were released aircraft.
A U.S. spokesman Airways questioned the methodology of the survey by Consumer Reports and noted a 70 percent improvement in delivery of luggage since 2007. The airline earned a 61 out of 100 in overall satisfaction on a scale of Consumer Reports. Scores above 60 mean the respondents were “fairly satisfied”, according to the ratings guide.
Southwest Airlines led the ranking of overall satisfaction with JetBlue Airways is second in the survey of about 15,000 passengers.
JetBlue and Southwest also scored highest in the comfort of the seat. The other eight of the 10 airlines got low marks for comfort.
Baggage handling, check-in facility, cleaning and in-flight entertainment were among the other qualifying factors.
Passengers who shared their experiences of a group of 29 720 domestic flights from January 2010 to January 2011.
Southwest and JetBlue struggled at first to each other. While JetBlue was the only company to surpass southwest in the comfort of the seat, Southwest was ranked last for the check-in facilities and services, cabin crew.
JetBlue topped the rankings in-flight entertainment with 36 channels available on each screen support.
These survey results were compiled before the crcks were discovered in some of Southwest Airlines planes.
The pileup of charges added during or after check-in is to contribute to the decisions of many travelers to fly less, according to the survey. Of the respondents who said they have cut back on the flight, 40 percent cited taxes as the main reason.
Although most of Southwest Airlines passengers – 93 percent – managed to avoid additional charges, passengers flying on Continental Airlines, JetBlue, Delta Airlines, American Airlines, United Airlines, U.S. Airways, Alaska Airlines and Frontier Airlines had to pay fees.
AirTran multiple rates were rated worse.
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